Privacy Policy

Information we may collect from you

When you make contact with us in relation to the services we offer we will ask you to provide personal information which will be restricted to the information required to provide whichever service you require.

We may collect and process the following data about you:

Information that you provide by filling in forms on our site https://www.kootoo.co.uk (Site). This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site. This information may include (but not be limited to) one or more of your name, title, address, e-mail address phone number and financial information. Data will also include any other information or updates to your information that you provide when corresponding with us.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. If you would like to know more about what data we hold on your IP address, or to ask for this data to be deleted, email hello@kootoo.co.uk.

Cookies

Cookies are small files stored on your computer that track how you navigate around our Site and are used to gather statistical information, support analysis and to aid in the development of our Site to further enhance your experience.

You are only personally identifiable once you choose to give us your data – either by newsletter signup, email, or by completing a form on our site. No personal information is stored in our cookies.

Our Site uses cookies to distinguish each device accessing the Site from that of other users of our website. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Without certain types of cookies enabled, we can’t guarantee that the Site and your experience of it are as we intended it to be.

You will need to choose to accept or reject cookies from us the first time you visit our Site, and periodically you will be asked to confirm your decision. Please be aware that choosing to reject or remove cookies may impact on the functionality of the website and, as such your user experience.

If you would like more information on deleting or controlling cookies, please visit:

http://www.allaboutcookies.org/

http://www.allaboutcookies.org/manage-cookies/index.html

Google Ads remarketing

From time to time, this website may use the Google Ads remarketing service to advertise on third party websites (including Google) to previous visitors to our site.

It could mean that we advertise to previous visitors who haven’t completed a task on our Site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Marketing

We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes (see below ‘Uses made of your personal data’ ). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

• contacting us at hello@kootoo.co.uk
• using the ‘unsubscribe’ link in any emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Links to other websites

This Site may contain links to other websites that might be of interest. We do not take any responsibility for the content or security on these third-party websites; therefore, we can also take no responsibility for your security or the protection of your privacy on these other websites.

You should always be careful when accessing new websites and read the relevant privacy policies before you consider submitting any personal information. We do not accept any responsibility or liability for these privacy policies.

Third party data processors

We have chosen all our third-party providers based on the service they provide to us, as well as their proven capability of complying with data protection laws.

Our Site is hosted by Namesco, therefore any information that is processed by us is also processed by the servers at Namesco. They exercise a wide range of security measures to ensure that their servers are protected from all types of intrusion and attack. For a detailed overview of their security and compliance procedures, please visit Namesco at https://www.names.co.uk/info/terms.

Where we store your personal data

Your personal information will normally be held at our offices and the offices of any third parties with whom we share data and in electronic files which may be held in secure servers in the UK or placed in the Cloud.

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is processed securely and in accordance with this privacy policy and with data protection law.

All information you provide to us is stored either on our secure servers or on a secure cloud storage system such as Microsoft SharePoint, OneDrive or Dropbox. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA by contacting us using the details set out in the “Contact” section below.

Retention of personal data

We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

• to respond to any questions, complaints or claims made by you or on your behalf;
• to show that we treated you fairly;
• to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this privacy policy. Different retention periods apply for different types of personal information.

Uses made of your personal data

We use information held about you in the following ways:

• to provide services which we have contractually committed to provide to you;
• to ensure that content from our Site is presented in the most effective manner for you and for your computer;
• to provide you with information, products or services that you request from us or which may interest you, where you have consented to be contacted for such purposes (such as a newsletter);
• to administer and maintain user access to our services and/or Site;
• to allow you to participate in interactive features of our service, when you choose to do so; and
• to notify you about changes to our service.

Disclosure of your information

We may only disclose your personal information to the following third parties:

• professional advisers including lawyers, bankers, auditors and insurers in the normal course of business;
• legal agencies with whom we are obliged by law to provide data to such as HM Revenue & Customs;
• if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if Kootoo Digital Ltd or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Kootoo Digital Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your legal rights

Your data will only be used as outlined above (see “Uses made of your personal data” ). You have the following legal rights:

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
• object at any time to processing of personal information concerning you for direct marketing;
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• object in certain other situations to our continued processing of your personal information;
• otherwise restrict our processing of your personal information in certain circumstances; a
• lodge a complaint with the Information Commissioner if you think that any of your rights have been infringed by us.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information and you can make a complaint by writing to us at our registered office address or by contacting us at hello@kootoo.co.uk.
You can also contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this Site and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@kootoo.co.uk or to our registered office address at Unit 4 Arrowe Commercial Park, Arrowe Park Road, Upton, Wirral, CH49 1AB, United Kingdom.